There is a 7 day guarantee on all livestock you purchase from Marine Solutions.

We can make this guarantee because we have every confidence that our live goods will thrive in your system if they are provided the proper saltwater environment including water chemistry, compatibility, and tank setup, all of which are the hobbyist’s responsibility. While we take extra steps to ensure the items you receive are the best you've ever experienced they are still live creatures and as with any live animal they are susceptible to disease or can even perish. If this occurs during the 7-day guarantee period we have setup an easy-to-follow process for you to receive a replacement. The 5 days starts from the day it is shipped out.

If anything in your order does not survive within the guarantee period-- for reasons out of your control-- you will receive a replacement on your next order, if available or store credit if not.

Please make sure that your system is capable of sustaining and growing the livestock you are ordering. When in doubt, research the species and see if your tanks parameters, lighting, filtration, and flow are adequate for the animals you are purchasing

Actions that void the 7 Day Guarantee

• If customer refuses package on delivery, or does not pick it up. Any charges that Marine Solutions incurs as a result will be charged back to the customer. Under no circumstances please do not refuse a package or send it back to Marine Solutions.
• No one present at time of delivery to sign and/or release the package.
• If the package was held at a FedEx holding station and no one picks it up within 3 hours.
• Any FedEx mishandle, mistake, or delay. We are not responsible for FedEx's delays or mistakes.
• If the customer's tank is not a proper and established environment.
• Not following an adequate acclimation procedure.
• No pictures are received of the coral/fish in question within the guarantee period.

Any credit will be handled the following ways

• No debit to credit cards or cash back will be awarded.
• Credit amount will be minus the cost of shipping. Whether the customer paid for it or not.
• Your item will be replaced with another of the same species, or one similar on your next order.
• If a replacement cannot be provided, Marine Solutions will give you an in-store credit for the value of the coral or fish that died.
• Credit will not be given on losses to already credited items.

Acceptable Water Conditions

• Ammonia = 0 ppm.
• Nitrites = 0 ppm.
• Nitrates = 0-20 ppm.
• Phosphates = 0-0.5 ppm
• PH 8.1 to 8.4
• Specific gravity = 1.024-1.026
• Calcium = 450-500ppm
• Alkalinity = 7-10 dkh
• Magnesium 1300-1500